Welcome to Tasteza Kitchen & Cafe ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our WhatsApp Business account, our website at tastezakitchen.com, or any other digital service we provide.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Your name, phone number, and WhatsApp ID when you message us
• Order Information: Food orders, preferences, delivery address, and order history
• Communication Data: Messages, feedback, complaints, and reviews you send us
• Location Data: Your delivery address when you place an order (only when provided by you)
• Usage Data: How you interact with our WhatsApp Business messages and website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your food orders
• To communicate with you about your orders, inquiries, and feedback
• To send you promotional offers, daily specials, and updates (only if you opt in)
• To improve our food quality, menu, and services based on your feedback
• To comply with legal obligations
• To prevent fraud and ensure security of our services

3. WhatsApp Business & Meta Platform

We use WhatsApp Business (a Meta product) to communicate with our customers. When you message us on WhatsApp, your interactions are subject to both our Privacy Policy and WhatsApp's Privacy Policy.

Through our Meta-connected app, we may access:

• Your WhatsApp phone number
• Messages you send to our business account
• Message delivery and read status

We do not access your personal WhatsApp profile, contacts, or any data beyond your direct interaction with our business account.

4. How We Share Your Information

We do not share your personal data with third parties except in the following cases:

• Delivery partners: We may share your name and address with delivery personnel to fulfil your order
• Service providers: We use platforms like Zomato and Swiggy which have their own privacy policies
• Legal requirements: We may disclose information if required by law or to protect our rights

5. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. Order information is typically retained for up to 12 months. You can request deletion of your data at any time.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data — click here to submit a deletion request
• Opt-out: Unsubscribe from promotional messages at any time by replying "STOP"

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: